Services ... to Insurance Firms

   ... Customer Handling

Background
The Client re-launch its protection offering. The customer handling proposition included telephone underwriting. Business volumes were uncertain and the Client lacked the necessary skill sets to deal with all aspects in-house. Developing an in-house team was undesirable as the concept and market was unproven.

PMC Response
We provided a full off-site customer handling service as a Third-Party -Administrator. This covered all aspects from of the process from call handling to application processing, through underwriting to policy issue.

Client benefits

·	Market entry at low initial volume

·	Immediate access to appropriate skills

·	Proposition tested with managed commitment

·	Processing costs match to business volumes

Please either call us for further information or submit an enquiry form.

Services .... to Insurance Firms